Basingstoke ClinicMortimer SurgeryContact
St Andrews Medical Centre
Western Way Basingstoke Hampshire
RG22 6ER
72 Victoria Road, Mortimer Common
Reading, Berkshire
RG7 3SQ 

All appointments

How do I make an appointment?

You can make an appointment by telephone on 01256 352241 for either Basingstoke or Tadley Clinics. You can also contact us via the Contact Form on this web-site or e-mail Mr Darcy Jones direct on: darcy.jones@spinehealthcentre.co.uk  or mobile phone number 07842 395 682

How many Treatments will I need?

The average number of treatments required to resolve a problem is from 2 – 6 treatments over a period of 2 to 6 weeks.  If for example you have not suffered from back pain before, and you suddenly have local pain in the back and you are otherwise fit and well, then 2 or 3 sessions of osteopathy will usually resolve the problem. If you are having pain or numbness down your leg (sciatica) for a few weeks but you are still otherwise healthy then this may well take 4 or 5 sessions over a period of a few weeks. It also depends on how pro-active you are in managing the problem.

How much will it cost?

Consultation and initial treatment costs £38. Follow up treatment is also £38 per session. Concessions are available for low waged and un-employed. There is no fee if osteopathy is found after the consultation, not appropriate.

Do I need Medical Insurance?

No, you do not need medical insurance. However if you have insurance with AXA-PPP, WPA, Norwich Union, Cigna, HSA and others, then you will be able to claim your fees back from Mr Darcy Jones. Please contact the clinic for further advice.

Do I need to see my GP first?

No. However Consultants & GPs do refer patients to see Mr Darcy Jones.  As an experienced osteopath he will have a very good idea of the problems that he can treat and be on the look-out for problems and symptoms that should not be treated with osteopathy.

Are X-ray images and MR scans necessary?

The National Institute for Clinical Excellence (NICE) says that X-ray films for normal back pain problems are not necessary. We would agree with this, as our case history, examination and palpatory skills are often enough to come to a working diagnosis and therefore appropriate treatment. However for example, with disc (“slipped disc”) problems and some other conditions where there may be instability in the boney part of the spine -  magnetic resonance imaging (MRI) or CAT scans are important. These can be arranged at the NorthHampshireHospitalif required.

Will I need to undress / What do I need to wear?

Usually you will need to undress down to your underwear. This is so that we can assess the spine and posture as a whole. For example you may have headaches or neck pain; very often the cause of this is not just locally in the neck but is often due to tensions in the mid back area as well as poor posture. You may wish to wear shorts. Your modesty will always be respected and of course you can always bring a chaperone.

Will Treatment hurt / are there any side effects to the treatment?

Osteopathic treatment should not hurt. It may be a little uncomfortable if tight muscles are being stretched or massaged. There may well be some soreness a few hours after treatment. This is quite common. If this is the case, paracetamol or anti-inflamatory medication would be recommended providing you are not sensitive or allergic. This should be discussed with you osteopath.

How long will it take?

The consultation and first treatment usually take about 40 minutes. Follow up treatments take about half an hour.

Is there Car Parking?

There is plenty of car parking at both Basingstoke & Tadley Spine Health Centres.

What happens if I miss an appointment?

Unfortunately, 50% of the fee is due for missed appointments or cancellations with less than 24 hours notice.

What happens if Osteopathy is not an appropriate treatment for you?

Sometimes after a consultation and examination it is found that osteopathy is not an appropriate treatment.  Mr Darcy Jones has a large network of medical and surgical consultants as well as complementary healthcare practitioners to refer you to if that is deemed appropriate, otherwise he will refer you back to your GP with an accompanying letter.

What if I am not happy with the level of service?

Very occasionally things do go wrong, for example there is a bad reaction to treatment and you are not happy about this as you are in more pain. In all circumstances where you are not happy with the level of service or have concerns about the treatment you received or any other issue then The Spine Health Centre makes the commitment that:

I;          You are free to talk to the staff or Mr Darcy Jones in particular to discuss what concerns you may have. As much time as you need  will be spent on these concerns.

ii.          Mr Darcy Jones is a member of the British Osteopathic Association, whom you can contact if you have any enquiries about osteopathy generally or Mr Darcy Jones treatment in particular. Their telephone number is 01582 481533. 

iii.         The ultimate Regulatory Body for all Registered Osteopaths is the General Osteopathic Council to whom in any event you can refer your concerns or complaint about Mr Darcy Jones to. The Spine Health Centre staff and Mr Jones in particular will fully cooperate with any external investigation. Their telephone number is 020 7357 0011 and they are located at 176 Tower Bridge Road,London,SE1 3LU.